Our promise to you
Buying from a new store online should feel safe. Here is exactly what you can expect when you shop with CasaHome, and how you are protected at every step.
Secure payments
Checkout is handled by a PCI DSS-compliant payment provider over an encrypted connection. We never see or store your full card details, and your bank may ask you to confirm the payment in its app.
Free DHL tracked delivery
Every order to the UK and Europe ships free with DHL and full tracking, usually arriving in 3–8 working days, or 2–5 working days with DHL Express. You receive a tracking number by email as soon as your parcel leaves our fulfilment partner.
30-day returns
Changed your mind? You have 30 days from delivery to return an item for a full refund, more than double the 14 days the law requires.
Protected by consumer law
Your purchase is covered by the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 in the UK, and by your local consumer law in the EU.
Faulty or damaged? We fix it
If anything arrives damaged, faulty or not as described, we send a free replacement or a full refund, and you never pay to send it back.
Real people, real answers
Our customer care team replies to every message within one working day. No bots, no runaround.
Still have a question?
Our FAQs cover delivery, returns and payments, or you can get in touch and a member of our team will reply within one working day.
Read our Shipping & Delivery, Returns & Refunds, Payments and Privacy policies for the full details.