Returns & Refunds

Last updated: 8 November 2026

We want you to love what you order. If something isn't right, we'll make it easy. This policy is in addition to your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 and, for customers in the EU, your local consumer law. It does not affect those rights.

1. 30 days to change your mind

You can return any item within 30 days of delivery for a full refund, for any reason. This is longer than the 14-day cancellation period required by law.

• Items should be unused, in the condition you received them, with all parts and, where possible, the original packaging.
• For change-of-mind returns, the cost of sending the item back is paid by you. We recommend a tracked service.
• We may reduce a refund if an item has been handled more than needed to inspect it, in line with consumer law.

2. Faulty, damaged or incorrect items

If your item arrives faulty, damaged or not as described, contact us within 30 days of delivery with your order number and a photo or short video. We will send a free replacement or give you a full refund, and you won't pay anything to return it. Outside this period, your statutory rights to a repair, replacement or refund for faulty goods still apply (up to 6 years in England and Wales, and at least 2 years in the EU).

3. How to return an item

1. Email us with your order number, the item(s) you'd like to return and the reason (the reason is optional for change-of-mind returns).
2. We'll reply within one working day with your return address and instructions.
3. Pack the item securely and send it back. Please don't send returns without contacting us first, as items may go to different return addresses.

4. Your refund

• We refund you within 14 days of receiving your return, or of you showing proof that you've sent it back, whichever is sooner.
• Refunds go back to your original payment method. Depending on your bank, it can take 3–10 working days to appear on your statement.
• For a full-order cancellation, we also refund the standard delivery cost (our delivery is free, so there's nothing extra to deduct).

5. Cancelling before dispatch

If your order hasn't shipped yet, we can cancel it and refund you in full. Contact us as soon as possible.

6. Contact