Shipping & Delivery

Last updated: 12 November 2026

1. Free DHL tracked delivery

Delivery is free on every order to the United Kingdom and Europe. Every parcel ships with DHL and is tracked from dispatch to your door. If you need it sooner, DHL Express is available at checkout. The countries we deliver to are shown at checkout.

2. Delivery times

• Free DHL tracked delivery: usually 3–8 working days from your order to your door. Free on every order.
• DHL Express: usually 2–5 working days from your order. £5.99 in the UK and £4.99 to Europe, chosen at checkout.
• Processing: we prepare and dispatch your order within 1–3 working days of payment. This is already included in the times above.

Working days are Monday to Friday, excluding UK bank holidays. Delivery times are estimates. Peak periods, severe weather, strikes or customs checks can occasionally cause delays; if that happens, we'll keep you informed. Under UK consumer law, unless we agree otherwise, we will deliver your order within 30 days.

3. Where your order ships from

CasaHome works with trusted fulfilment partners with warehouses in the UK, Europe and Asia. Orders with more than one item may therefore arrive in separate parcels, each with its own tracking number.

4. Tracking your parcel

When your order ships, we email you a tracking number. You can follow it on our order tracking page. The first update usually appears within a day or two of dispatch.

5. Customs, duties and taxes

• UK and EU: no extra charges to pay on delivery. If a carrier ever asks you to pay import VAT or duties on a UK or EU order, contact us with the receipt and we will refund the full amount.
• Norway and Switzerland: these countries are outside the EU, so local import VAT or handling fees may be collected by the carrier on delivery.

6. Your delivery address

Please check your address carefully at checkout. If you need to change it, contact us as soon as possible: we can update it until your order is dispatched. If a parcel is returned to us because of an incorrect or incomplete address, we'll contact you to arrange redelivery.

7. Late, lost or damaged parcels

If your delivery estimate has passed, your tracking shows your parcel as lost, or your item arrives damaged, contact us. We will send a free replacement or give you a full refund, whichever you prefer.

8. Contact