Payments

Last updated: 15 November 2026

1. Ways to pay

The payment methods available to you are shown at checkout and include:

• Credit and debit cards: Visa, Mastercard and American Express;
• PayPal, using your PayPal balance or a card saved in your PayPal account.

2. Secure checkout

All payments are processed by a PCI DSS-compliant payment provider over an encrypted connection. Your full card details are never stored by CasaHome. Your bank may ask you to confirm the payment with Strong Customer Authentication (for example, in your banking app).

3. Prices and currency

Our prices are set in pounds sterling (GBP) and include VAT where applicable. We may show prices in your local currency as a guide, but you always pay in GBP: if your card or PayPal account uses another currency, your bank or PayPal converts the amount and may charge a conversion fee. Free DHL tracked delivery is included on every order; DHL Express is optional and its price is shown at checkout.

4. Order confirmation

Your order is confirmed by email once your payment is authorised. Some orders may go through an automatic fraud check; if we need anything from you, we'll get in touch. If an order can't be accepted, you won't be charged.

5. Pricing errors

We work hard to make sure our prices are correct. If we find an obvious pricing error on an order, we'll contact you before dispatch so you can choose to continue at the correct price or cancel for a full refund.

6. Discount codes

Discount codes are applied in the basket or at checkout. Unless stated otherwise, codes can't be combined, have no cash value and must be used before their expiry date.

7. Contact