Privacy Policy
Last updated: 8 November 2026
CasaHome respects your privacy. This policy explains what personal data we collect, how we use it and the rights you have under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, for customers in the European Economic Area, the EU General Data Protection Regulation (EU GDPR).
1. Who we are
CasaHome is the controller of the personal data described in this policy. You can contact us about anything relating to your data using the details below.
Trading name: CasaHome
Legal name:
Company number:
VAT number:
Address:
Phone:
Customer care hours:
2. The data we collect
- Order and account details: your name, email address, phone number, delivery and billing address, and your order history.
- Payment details: entered directly into our payment provider's secure checkout. We never see or store your full card number.
- Communications: messages you send us by email, chat or social media.
- Technical data: IP address, device and browser type, pages viewed and items added to your basket, collected through cookies and similar technologies (see our Cookie Policy).
3. How we use your data, and our lawful basis
- To process, fulfil and deliver your order, and to handle returns and refunds (performance of a contract).
- To take payment and prevent fraud (performance of a contract and legitimate interests).
- To send order, shipping and tracking updates (performance of a contract).
- To answer your questions and provide customer care (legitimate interests).
- To keep accounting and tax records (legal obligation).
- To send marketing emails, only if you have opted in; you can unsubscribe at any time (consent).
- To improve our website and understand how it is used (consent, for non-essential cookies).
4. Who we share it with
We share only the data needed for each purpose with:
- Fulfilment partners and suppliers who prepare and ship your order (your name, delivery address and phone number);
- Delivery companies such as Royal Mail, Evri, DPD, DHL and national postal services;
- Payment and fraud-prevention providers;
- Our e-commerce platform and IT providers (website hosting, email and analytics);
- Authorities, where the law requires it.
We never sell your personal data.
5. International transfers
Some of our partners are based outside the UK and the European Economic Area, including fulfilment partners in Asia. Where your data is transferred internationally, we rely on an adequacy decision or on appropriate safeguards such as the UK International Data Transfer Agreement or the EU Standard Contractual Clauses.
6. How long we keep it
We keep order and transaction records for 6 years to meet our legal and tax obligations. Other data is kept only for as long as needed for the purposes above, and marketing data until you unsubscribe.
7. Your rights
You have the right to access your data, to have it corrected or erased, to restrict or object to its use, to data portability, and to withdraw consent at any time. To exercise any of these rights, email us; we'll respond within one month. You also have the right to complain to the UK Information Commissioner's Office (ico.org.uk) or to the data protection authority in your EU country.
8. Security
We use encrypted connections (HTTPS), a secure payment provider and restricted access to protect your data.
9. Children
Our store is intended for adults aged 18 and over. We do not knowingly collect data from children.
10. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.